*Required fields are marked with an asterisk.

Help/Frequently Asked Questions


How do I use this website?

If you are already a patient, you must create a Patient Portal Account and Link to your Medical Record to access all of the offered features.

If you have never had an appointment at The Family Medicine Center, you must create a Patient Portal Account and send in your New Patient Application form. 

Everyone may utilize the Resources section of our website for their informational purposes. 


*Internet Explorer 9 and above, Firefox or Chrome are required to access certain Resources and New Patient Forms.


How do I create my Patient Portal Account?

To create the account, you must follow 3 steps:

  1. Accept the Terms and Conditions.
  2. Create your User ID and Password.
  3. If you are an existing patient, Link to My Medical Record.


If you would like to become a patient, complete our New Patient Application.

You can create your Patient Portal Account by following the "Create Your Account" link.


How do I "Link to My Medical Record"?

Our linking process requires 5 pieces of information in order to help keep your health information secure and private:

  1. First Name
  2. Last Name
  3. Birthdate
  4. Social Security Number
  5. PIN provided by Southern Regional AHEC, in person

Once you have all 5 pieces of information, you can begin the linking process by clicking "Link to My Medical Record".


What does "Link to My Medical Record" mean?

When you are linked you can:

  • View your health information.
  • Request an appointment.
  • Request prescription refills.
  • Request a referral.
  • Request test results.
  • Request an electronic copy of your health information.
  • Receive communications from your doctor.

Linking requires a PIN provided to you in person by The Family Medicine Center.  This helps ensure that only you can access your health information.


Why can't I Link to My Medical Record?

The most common problem is with the PIN. 

  1. You must have a PIN, which is provided to you in person at The Family Medicine Center.
  2. The PIN can take up to 3 business days to activate.  If you just received your PIN, please allow enough time for activation.
  3. The PIN expires 30 days after it is generated.  If your PIN is expired, you will need to request a new PIN.  PINs expire to help prevent your health information from being accessed by other people.


How do I get my PIN?

Request a PIN at your next visit to The Family Medicine Center.

Protecting your health information is one of our highest priorities.  In order to do this we require an in-person verification of your identity.


How do I add a Family Member to my Patient Portal Account?

Request a PIN for your child or dependent adult at your next visit to The Family Medicine Center. 

Click the "Edit your Account" link to add your family member to your Patient Portal Account.

Once a child reaches the age of 18, parents and legal guardians will no longer have access to the child's records.


How do I remove myself from a Family Patient Portal Account?

Ask the Family Patient Portal Account holder to remove you from the family account. The steps to do this are:

  1. Click the "Edit Account" link.
  2. Click the "My Family" tab.
  3. Click the "Remove" link next to the family member you wish to remove.

If for whatever reason the Family Patient Portal Account holder cannot or will not remove you from the family account:

  1. Call The Family Medicine Center.


How does the secure messaging work?

Secure messaging allows your doctor and The Family Medicine Center staff to communicate with you.  When someone sends you a Secure Message, you will receive an email from "Portal_Notify@sr-ahec.org" with a link to your message.  Do NOT attempt to reply to this notification email.  When you log in to the Patient Portal, you will be able to view your secure message.


Can I email my doctor about my health?

Currently, you can only use the request forms available on the Patient Portal (Appointments, Referrals, Medication Refills and Test Results) to contact our office.  If you have health questions or concerns not related to our request forms, you should call the office at (910) 678-0100.

Due to their responsibilities at the hospital and other sites, our doctors do not work at The Family Medicine Center every day.  We do not want urgent medical questions to go unanswered simply because that particular doctor is not able to respond promptly.


My doctor said they would send me a secure message but I never got it. Where is my secure message?

The notification email may be blocked by your spam filter.  Add "Portal_Notify@sr-ahec.org" to your list of known, safe email addresses.


The notification email may be going to your secondary email address (Alternate Address).  If you would prefer that the notification emails go to your Patient Portal Account email address:

  1. Log in to the Patient Portal.
  2. Click the "Edit Account" link and make sure the "Email Address" field is correct. 
  3. Delete the email address in the "Alternate Address" field.


How do I reset my password?

Use the "I forgot my password" link on the log in page.

If you do NOT receive a password reset email:

  1. Password reset emails will go to the "Alternate Address" if you set an alternate email address.  Check your "Alternate Address" email account.
  2. Check your SPAM folder and SPAM settings in your email account.

If nothing works, you must come to The Family Medicine Center to have your password reset.


Does Southern Regional AHEC have a plan to ensure employees maintain the highest ethical standards?

Yes, you can find more information about Southern Regional AHEC's Corporate Compliance Plan here.