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Patient Centered Medical Home

Patient Centered Medical Home

Our vision as a practice is to provide our patients with excellent patient care and a well-defined path to health and wellness. As such we strive to function as a Patient-Centered Medical Home. This is often referred to simply as Medical Home.

There are several important features of a Medical Home:

  • We work as a team in partnership with patients and families to ensure you receive care that is comprehensive and meets your needs, wants and preferences. The team is comprised of faculty physicians, resident physicians, physician assistants (PAs), nurse practitioners (NPs), pharmacists, and psychologists.
  • We provide preventive, acute and chronic care services focusing on the whole person not just the disease.
  • We provide inpatient hospital care, as well as outpatient office based care.
  • We will coordinate our care across multiple settings including specialty, hospital, home health and community services.
  • We offer same-day appointments and evening appointments on Tuesdays and Thursdays.
  • We provide 24/7 telephone access to the clinical team. An on-call physician is available after hours.
  • We have a Quality Improvement program within the practice and are continually working to improve the care we provide.
  • We provide evidence-based care to our patients/families.
  • We provide assistance to patients with self-management of their chronic conditions.

We ask that our patients be actively engaged in their health care, including:

  • Update your medication list at every office visit.
  • Inform us of care received from other providers or facilities since the last visit at our practice, including recent lab results.
  • Update any self-management results or activities every office visit.
  • Share concerns about your health with your provider and health care team.
  • Link with us electronically whenever possible.

Our office hours are:

Monday through Friday, 7:30 AM to 5:00 PM (regular hours)
Tuesday and Thursday, 5:00 PM to 7:00 PM (extended hours)

How to obtain care and advice during and after office hours

During office hours call 910-678-0100.
After office hours call 910-678-0100. The answering service will take a message and the on-call physician will return your call.
For emergency medical care, always call 911.